Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers under the trade name Selected Wallpapers.

Consumer: the natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur.

Business Customer: the natural or legal person who acts in the course of a profession or business and enters into a contract with the entrepreneur.

Distance Contract: a contract concluded within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, where, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication.

Means of Distance Communication: any means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously present in the same place.

Cooling-off Period: the period within which the consumer can exercise the right of withdrawal.

Right of Withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.

Day: calendar day.

Continuing Performance Contract: a distance contract relating to a series of products and/or services, the supply and/or purchase obligations of which are spread over time.

Customized Products: products manufactured according to the specifications of the consumer or clearly intended for a specific person (such as bespoke wallpaper, photo wallpaper, panels, or products cut per meter).

Disputes Committee: the independent body authorized to handle disputes between the consumer and the entrepreneur, as referred to in Article 14 of these terms and conditions.

Article 2 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer or business customer.

Before the distance contract is concluded, the text of these terms and conditions shall be made available to the consumer. If this is not reasonably possible, it will be stated how the terms and conditions can be reviewed and that they will be sent free of charge upon request.

If the contract is concluded electronically, the text of these terms and conditions may be provided electronically in such a way that it can be easily stored by the consumer on a durable medium.

If specific product or service conditions apply in addition to these terms, the consumer may, in the event of contradictions, invoke the provision most favorable to them.

These terms apply to both consumers and business customers (B2B). For B2B, the following deviations apply:

5.1. The right of withdrawal does not apply.
5.2. Complaints must be reported within 5 working days after delivery (see Article 12).
5.3. The entrepreneur’s liability is limited as stated in Article 13 (limited to the invoice amount; no consequential damages).
5.4. Disputes will be submitted exclusively to the competent court of Midden-Nederland (Utrecht location).
5.5. VAT reverse charge can only be applied during checkout (see Article 7); retrospective correction is not possible.

Article 3 – The Offer

If an offer has a limited validity period or is subject to conditions, this shall be explicitly stated in the offer.

The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer.
If the entrepreneur uses images, these are as truthful a representation as possible of the offered products. Room shots, mood images, and interior photos are for illustrative purposes only to show potential use or atmosphere. These may be digitally composed and are therefore not decisive for color representation, pattern proportions, or processing methods.
Color or texture variations resulting from screen settings or material differences do not constitute grounds for withdrawal or compensation.

Obvious errors or mistakes in the offer, such as pricing errors, typos, or incorrect stock indications, do not bind the entrepreneur.
The entrepreneur reserves the right to cancel or correct an order if an incorrect price or product information has been displayed.

Every offer contains sufficient information for the consumer to clearly understand the rights and obligations attached to accepting the offer, including, among other things, the price and shipping costs.

Article 4 – The Contract

Subject to the provisions of this article, the contract is concluded at the moment the consumer accepts the entrepreneur’s offer and meets the applicable conditions. This applies to orders placed via the website, by e-mail, by telephone, or any other remote means.

If the consumer accepts the offer electronically or by phone, the entrepreneur shall immediately confirm receipt of the order electronically. As long as this receipt has not been confirmed, the consumer may cancel the contract free of charge. The entrepreneur is bound by the contract only once this confirmation has been sent.

If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure electronic data transfer and ensure a safe online environment.
If the consumer makes an electronic payment, the entrepreneur shall take appropriate security measures. The consumer is responsible for correctly entering order and payment details.

The entrepreneur may, within legal limits, obtain information about the consumer’s creditworthiness, as well as facts and circumstances relevant to the responsible conclusion of a distance contract. If the entrepreneur has valid grounds for not entering into the agreement, they are entitled to reject an order or attach special conditions to its execution.

The entrepreneur reserves the right to refuse orders in the following cases:

• if the product is no longer available;

• in case of errors in pricing or product information;

• in case of suspected fraud or misuse;

• or if the order does not comply with these terms and conditions.

In such cases, the consumer will be informed as soon as possible and, where applicable, any payments already made will be fully refunded.

Article 5 – Shipping and Delivery

Delivery Time
Delivery takes place after order confirmation and receipt of payment. Indicated delivery times are indicative and not binding.
If delivery is delayed or an order cannot (fully) be executed, the customer will be informed as soon as possible.

Partial Deliveries
The entrepreneur reserves the right to deliver an order in reasonable parts. Each partial delivery will be accompanied by a separate shipping confirmation.

Incorrect or Incomplete Address Details
If an order cannot be delivered due to incorrect, incomplete, or outdated address details provided by the customer, or if a package is not collected from a pickup point, additional shipping and return costs are borne by the customer.
The order will only be resent after these costs have been paid.

Delivery within the European Union (EU)
Deliveries within the EU are made according to the applicable VAT and shipping rates of the destination country.
Any delays caused by local carriers or customs procedures are beyond the entrepreneur’s responsibility.

Delivery outside the EU
Deliveries outside the EU are made on a DDP (Delivered Duty Paid) basis. This means that all import duties, taxes, and customs charges are included in the sale price, and the customer will not owe additional amounts upon delivery.

Failure to Collect or Refusal of Delivery
If a shipment is not collected or delivery is refused without valid reason, the order will be credited after return receipt by the entrepreneur (if eligible for return), minus shipping and return costs.
If the customer requests reshipment, additional shipping fees may apply.

Transfer of Risk
The risk of damage or loss of products passes to the customer at the moment of delivery or receipt by a designated third party.
Until that time, the entrepreneur remains responsible for correct delivery.

Inspection upon Receipt
The consumer or business customer must, upon delivery, check:

• whether the correct number of packages was delivered (e.g., 1 of 3, 2 of 3, etc.);

• whether the packaging and contents are undamaged;

• and whether the delivery corresponds to the order.
  Any damage, shortages, or discrepancies must be reported within 48 hours after receipt, in writing or by email, with photos of the package and shipping labels.
  If such notice is not given, the delivery is deemed complete and undamaged.

Delivery to Business Addresses or Third Parties
If the consumer chooses delivery to an address other than their own residential address – such as a workplace, contractor, stylist, or another third party – the risk of receipt passes from the moment of delivery to that address to the consumer.
The entrepreneur is not liable for loss, damage, or disappearance of packages after the carrier has confirmed delivery.

Article 6 – Payment

Time of Payment
Unless otherwise agreed, all amounts owed by the consumer must be paid in advance.
The order will only be processed once payment has been received, unless otherwise agreed in a written quotation or order confirmation.

Formation of the Order
The fact that payment has not yet been made does not mean that the order is invalid or unconfirmed.
Once the entrepreneur has confirmed the order in writing or by e-mail, the agreement has been concluded and is binding on both parties.
Execution (production, delivery, or shipment) will, however, only take place after payment has been received, unless otherwise agreed.

Deposits for Quotations
If the agreement is based on a quotation or a custom-made order, the following payment terms apply:

• upon placement of the order: 35 % deposit of the agreed amount by bank transfer;

• for foreign orders: 100 % prepayment;

• the remaining balance must be paid within 8 days after delivery or completion.

Payment Methods
Payments may only be made via the payment methods offered on the website or as stated in the quotation.
The consumer is responsible for correctly entering payment details and verifying the accuracy of invoice or order information.

Cancellation and Refunds
If an order is cancelled before shipment or production, the amount already paid will be refunded within 10 days.
If the order concerns custom-made products or products that have already entered production, no refund is possible (see also Article 10).

Default of Payment
If the consumer fails to pay on time, the entrepreneur is entitled to:

• suspend performance of the contract; or

• terminate the contract if payment remains outstanding after reminder.
  In that case, the consumer owes statutory interest and reasonable collection costs in accordance with the Dutch Debt Collection Costs Act (WIK).

Accuracy of Payment Data
The consumer must promptly notify the entrepreneur of any inaccuracies in provided or stated payment information.

Article 7 – Price

Price Stability
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for changes resulting from adjustments in VAT rates or statutory provisions.

Price Changes After Conclusion
The entrepreneur reserves the right to adjust prices if purchase prices, transport costs, exchange rates, or other cost factors change.
Such adjustments will only be made when reasonable and substantiated. If a price increase occurs within two months of the conclusion of the agreement, the consumer has the right to cancel the contract.

Currency and Tax
All prices are listed in euros (EUR) and include VAT, unless stated otherwise.
The consumer may, if available, select another currency on the website; in such cases, prices are converted at the current exchange rate at that time.

Deliveries Outside the EU
For deliveries outside the European Union (EU), prices are based on DDP (Delivered Duty Paid).
This means that all import duties, taxes, and customs charges are included in the sale price, and the consumer owes no additional amounts upon delivery.

VAT Reverse Charge for Business Customers (B2B)
Business customers within the EU can apply VAT reverse charge (intra-Community supply) only during checkout by providing a valid VAT number.
The entrepreneur verifies this automatically via the European VIES system.
After the order is completed, VAT reverse charge can no longer be applied or corrected.
Requests submitted afterward will not be processed.

Discounts and Promotions

• Discount codes cannot be exchanged for cash.

• In the event of cancellation of an order paid with a discount code, the discount amount will not be refunded in cash.

• Automatically applied discounts are valid only for the stated period and may not be combined with other offers, unless stated otherwise.

• For sample orders, a one-time personal discount code worth up to €30 is issued after the samples have been shipped. This code can only be redeemed digitally on a follow-up order of €99 or more. It is non-transferable, cannot be exchanged for cash, and cannot be combined with other promotions.

Article 8 – Right of Withdrawal

Right of Withdrawal Within the EU
Consumers within the European Union have the legal right to withdraw from the contract within 14 days of receipt of the order, without stating reasons.
This right applies only to products that are not custom-made or produced according to the consumer’s specifications (see Article 10 for exceptions).

No Right of Withdrawal Outside the EU
Consumers outside the European Union cannot cancel or return their orders.

Notice of Withdrawal
To exercise the right of withdrawal, the consumer must inform the entrepreneur by e-mail of their decision to withdraw from the contract.
This can be done using the model withdrawal form or a clear statement.

Acknowledgement of Receipt
After receiving the withdrawal notice, the entrepreneur will send a written or electronic confirmation.
The consumer may return the product only after receiving this confirmation.

Care During the Cooling-Off Period
During the cooling-off period, the consumer must handle the product and packaging with care.
The product may be unpacked or used only to the extent necessary to determine its nature, characteristics, and functioning, as would be permitted in a physical shop.
Wallpaper rolls must remain in their original, unopened plastic wrap.
Once the wrap of one or more rolls has been opened or damaged, this is considered use of the product and the right of withdrawal or return lapses.

Returns
The consumer must return the products within 14 days after giving notice of withdrawal.
Return shipping costs are borne by the consumer.

Shipping Costs in Case of Withdrawal
Upon withdrawal, the purchase price and standard shipping costs will be refunded.
If the consumer chose a more expensive delivery method than the cheapest standard delivery, the additional costs will not be refunded.
Shipping costs are refunded only for shipments within the EU.

Exclusion for Business Purchases
For purchases made under a company name, VAT number, or Chamber of Commerce registration (B2B transactions) or via the PRO program, the right of withdrawal does not apply.

Return of Wallpaper – Batch Limitation
Only complete wallpaper orders may be returned.
It is not permitted to return individual rolls from an order, due to possible color or batch variations between production runs.

Article 9 – Consequences of Withdrawal

Refunds
If the consumer exercises the right of withdrawal, they will receive all payments made to the entrepreneur, including standard shipping costs (for EU consumers).
The entrepreneur may withhold the refund until the products have been received and inspected for damage and completeness.

Conditions for Return Shipments

• Products must be returned in their original condition and packaging.

• Wallpaper rolls must remain sealed in their original wrap.

• Products must not be used, processed, or damaged.

• The consumer is responsible for proper packaging and must provide a valid shipping receipt.

• The risk during return shipment lies with the consumer.

Return Costs
Return shipping costs are borne by the consumer, unless:

• the entrepreneur made an error in delivery; or

• the product was demonstrably delivered defective or damaged.
  In such cases, the entrepreneur will reimburse the reasonable return shipping costs.

Processing the Return
Once the entrepreneur has received and inspected the returned goods, the consumer will receive an e-mail confirmation of processing and, if applicable, a refund.

Non-Compliant Returns
Returns that do not meet the conditions of this article — such as opened wallpaper rolls, incomplete orders, or items returned after the withdrawal period — will not be accepted.
These may, at the consumer’s request, be returned at the consumer’s expense.

Article 10 – Exclusions from Withdrawal

The right of withdrawal does not apply to the following products and services:

Custom-Made and Personalised Products
Products manufactured according to the consumer’s specifications, not pre-fabricated, or clearly intended for a specific person.
This includes, among other things:

• bespoke wallpaper, photo wallpaper, and murals (per m²);

• wallpaper produced in panels or sets;

• acoustic panels, cushions, and other items made to order or to the consumer’s preference;

• custom products based on supplied measurements, designs, or color choices.

Products Sold per Meter or From Batch

• wallpaper and fabrics sold by the meter (m¹);

• individual wallpaper rolls from specific production batches not returned as a full order (see Article 8 para. 9).

Brands Produced Only to Order
The following brands produce exclusively to order.
Therefore, these products cannot be cancelled or returned, regardless of whether they are custom-made:
Coordonne, Farrow & Ball, GP & J Baker, House of Hackney, Kelly Wearstler, Les Dominotiers, Mind the Gap, Mulberry, and Sandberg.

Paint and Paint Products
Paint mixed or prepared specifically for the consumer based on color choice or product type cannot be returned.
This applies to Little Greene and comparable brands where paint is mixed to order.

Products Manufactured to Order
Goods not part of the entrepreneur’s standard range and specially ordered or produced for the consumer.

Sales with Restrictions or Exceptions

• products purchased in sale or clearance promotions;

• products that are samples or visualisations (these are services and cannot be returned).

Services and Advice

• advisory services already performed;

• wallpaper installation or placement services, if performance began with the consumer’s explicit consent before expiry of the withdrawal period.

Other Exclusions
Products that, by their nature, cannot be returned, or for which it can reasonably be expected that they cannot be resold after delivery.

Article 11 – Conformity & Warranty

Agreement and Quality
The entrepreneur guarantees that the delivered products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of quality and usability, and applicable legal provisions and government regulations in force on the date of delivery.

Manufacturer’s Warranty and Statutory Rights
Any warranty issued by the entrepreneur, manufacturer, or importer does not affect the consumer’s statutory rights in the event of non-performance of the contract.

Images and Color Representation
Images on the website provide the most accurate possible depiction of the products but may differ in color, texture, or gloss from reality. Roomshots and mood images are illustrative and may be digitally composed; no rights can be derived from them.
Natural variations in materials or minor color differences between production batches are common and not covered by warranty.

Consumer’s Duty to Inspect
The consumer must inspect the product before installation or use for visible defects, damage, color differences, or batch variations.
If defects are detected, the product must not be used, and the entrepreneur must be informed immediately.
Once the product has been installed or processed, the right to claim warranty or complaint expires.

Liability for Third-Party Processing
The entrepreneur is not liable for damage resulting from installation, processing, or treatment performed by third parties, or from improper use of the product.

Tolerances
For wallpaper and fabrics, a dimensional tolerance of 3 – 5 % from the stated measurements applies.
Minor deviations within this range are deemed acceptable and do not entitle the customer to replacement or compensation.

Use of Online Tools and Calculators
Any calculators or measuring tools provided by the entrepreneur are for guidance only.
Their accuracy depends on the data entered by the consumer.
No rights can be derived from the outcomes; the consumer remains responsible for verifying measurements, product choice, and order quantities.

Article 12 – Complaints Procedure

Complaint Process
The entrepreneur has a clear complaints procedure and handles each complaint in accordance with it.
Complaints can be submitted by e-mail using the contact details listed on the entrepreneur’s website.

Time Limit for Submitting Complaints
Complaints concerning delivered products or the execution of the agreement must be reported within 30 days after delivery, fully and clearly described.
After this period, the entrepreneur may decline to process the complaint.

Assessment of Complaint
Upon receipt, the entrepreneur will confirm the complaint within 14 days from the date of receipt.
If processing will foreseeably take longer, the consumer will be informed within 14 days of receipt with an estimated response time.

Content of Complaint
The complaint must include at least:

• name and contact details;

• order number or proof of purchase;

• clear description of the issue;

• and, where applicable, photos supporting the complaint.

Resolution and Handling
The entrepreneur aims to resolve complaints in mutual consultation with the consumer.
If no resolution is reached, the consumer may invoke the dispute settlement procedure described in Article 14.

Article 13 – Liability & Force Majeure

Limitation of Liability
The entrepreneur is not liable for damages arising from improper or unreasonable use of products, incorrect processing, or installation by third parties.
The entrepreneur is likewise not liable for indirect, consequential, or immaterial damages, including loss of profit.
If, despite the foregoing, liability exists, it is limited to the invoice amount of the relevant order, or, if insured, to the amount paid by the insurer in that case.

Product Characteristics
The consumer acknowledges that slight deviations in color, texture, or dimensions are typical for natural or handcrafted products and do not constitute grounds for compensation or free replacement.

Force Majeure
The entrepreneur is not obliged to fulfill any obligation if prevented by circumstances beyond their control and not attributable to them under law, legal act, or common practice.
Force majeure includes (but is not limited to):

• natural disasters, fire, water damage, strikes, or business disruptions;

• pandemics, epidemics, or governmental measures impeding delivery;

• failures in internet, e-mail, or telecommunications networks;

• delays by suppliers or carriers;

• failures of energy or transport facilities;

• or other circumstances reasonably beyond the entrepreneur’s control.

Consequences of Force Majeure
In case of force majeure, the entrepreneur’s obligations are suspended for as long as the situation persists.
If the force majeure lasts longer than 60 days, both the entrepreneur and the consumer may terminate the agreement in writing, without any right to compensation.

External Suppliers and Carriers
If the entrepreneur uses external suppliers or carriers, they are not liable for damage or delays caused by such parties, unless there is intent or gross negligence on the part of the entrepreneur.

Article 14 – Dispute Resolution

Applicable Law
All agreements to which these terms apply are governed exclusively by Dutch law, regardless of the country of delivery or the consumer’s residence.

Competent Body
Disputes between consumer and entrepreneur regarding the formation or performance of agreements may be submitted by either party to the Disputes Committee Wonen, Bordewijklaan 46, P.O. Box 90600, 2509 LP The Hague.
The committee’s procedures are available at www.degeschillencommissie.nl

Condition for Admissibility
A dispute will only be handled after the consumer has first submitted a complaint to the entrepreneur and both parties have attempted to reach a solution (see Article 12).

Consumer’s Choice
If the consumer submits a dispute to the Disputes Committee, the entrepreneur is bound by that choice.
If the entrepreneur wishes to submit a dispute to the Committee, they must ask the consumer within 5 weeks whether they agree.
If the consumer does not respond within this period, the entrepreneur may submit the dispute to the competent court.

Handling and Decision
The Disputes Committee will decide in accordance with its rules.
The decisions are binding on both parties.
A fee is payable according to the Committee’s tariff for processing a dispute.

Alternative Dispute Resolution
Consumers may also submit a dispute via the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/odr
This platform refers to the competent national body, such as the Disputes Committee Wonen.

Foreign Consumers
Consumers residing outside the Netherlands are responsible, at their own cost, for making the product or an expert report available to the Disputes Committee.
If this is not possible, a report from a recognized expert in the consumer’s country of residence, translated into Dutch or English by a sworn translator, will suffice.

Business Customers (B2B)
Disputes do not fall under the jurisdiction of the Disputes Committee and will be submitted exclusively to the competent court of Midden-Nederland, Utrecht location, unless the parties agree otherwise in writing.